We strive to ensure that your shopping experience is as smooth and satisfying as possible. We understand that occasionally, items may be damaged during transit. We want to assure you that we are committed to addressing such instances promptly and efficiently.
Damaged in Transit:
If you receive an item that has been damaged during shipping, please follow these steps to initiate the refund process:
Document the Damage: Upon receiving your package, please inspect the contents carefully. If you notice any damage to the product or its packaging, we kindly ask you to take clear photographs that clearly show the extent of the damage.
Contact Us: after receiving the damaged item, please reach out to our Customer Service team via clistlonilei@gmail.com. In your communication, please include your order number, a description of the damage, and attach the photographs you have taken.
Evaluation: Once we receive your message, our team will review the information provided and assess the extent of the damage. We may request additional details or photographs to better understand the situation.
Resolution Options:
Refund: If the damage is deemed substantial and irreparable, we will offer you the option of a full refund for the damaged item, including any shipping charges you may have incurred.
Replacement: Depending on product availability and your preference, we may offer to replace the damaged item with a new one at no additional cost to you.
Return of the Item: In some cases, we may request that you return the damaged item to us. If this is necessary, we will provide you with a prepaid shipping label and detailed instructions on how to return the item to us.
Refund Processing: Once we have received the damaged item (if applicable) and processed your refund or replacement request, we will notify you via email. Please allow 5 business days for the refund to reflect in your original payment method.
Please note the following important points:
All refund or replacement requests for items damaged during transit must be made within 30 days of receiving the product.
We reserve the right to refuse any refund or replacement request if the damage is determined to be the result of mishandling or misuse after delivery.
Refunds will be issued in the same form of payment originally used for the purchase.
If you have any questions or concerns regarding our refund policy or the process for damaged items, please do not hesitate to contact us.
Thank you, We appreciate your trust and support.
Sincerely,
Enamel Anonymous